US Patent Issued to RAKUTEN GROUP on Nov. 18 for "Call subject determination system, call subject determination method, and information storage medium" (Japanese Inventor)

ALEXANDRIA, Va., Nov. 18 -- United States Patent no. 12,477,068, issued on Nov. 18, was assigned to RAKUTEN GROUP INC. (Tokyo).

"Call subject determination system, call subject determination method, and information storage medium" was invented by Kyosuke Tomoda (Tokyo).

According to the abstract* released by the U.S. Patent & Trademark Office: "Provided is a call subject determination system including at least one processor configured to: predict, for each of a plurality of call candidates, a return call probability, which is a probability of the call candidate returning a phone call instead of answering the phone call; acquire a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone...