US Patent Issued to Praia Health on Oct. 21 for "Expediting a support call based on preceding electronic activity" (Washington Inventor)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,452,371, issued on Oct. 21, was assigned to Praia Health Inc. (Chicago).

"Expediting a support call based on preceding electronic activity" was invented by Robin Monks (Snohomish, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A facility for assisting in the handling of a telephone call is disclosed. The facility receives the telephone call. As part of the telephone call, the facility receives a supplemental dialing sequence, and discerns a value to which the supplemental dialing sequence corresponds. The facility uses the discerned value to retrieve information relevant to the use of a user computing system placing the telephone call, and causes ...