US Patent Issued to Pindrop Security on Jan. 28 for "Call authentication at the call center using a mobile device" (Georgia Inventors)

ALEXANDRIA, Va., Jan. 29 -- United States Patent no. 12,212,709, issued on Jan. 28, was assigned to Pindrop Security Inc. (Atlanta).

"Call authentication at the call center using a mobile device" was invented by Payas Gupta (Atlanta) and Terry Nelms II (Atlanta).

According to the abstract* released by the U.S. Patent & Trademark Office: "Embodiments described herein provide for automatically authenticating telephone calls to an enterprise call center. The system disclosed herein builds on the trust of a data channel for the telephony channel. Certain types of authentication information can be received through the telephony channel, as well. But the mobile application associated with the call center system may provide additional or alterna...