ALEXANDRIA, Va., March 26 -- United States Patent no. 12,260,415, issued on March 25, was assigned to PAYPAL INC. (San Jose, Calif.).
"Auditing user feedback data" was invented by Juan Jose Cardona De Leon (Guatemala, Guatemala) and Ramiro Asturias Pena (Guatemala, Guatemala).
According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and systems are presented for auditing user feedback data corresponding to user communications received via at least one interface of a service provider. The user feedback data includes a first set of feedback categories associated with a first classification of the user communications. A first feature representation of the communications is generated from the user feedback data. The...