US Patent Issued to PAYPAL on Feb. 18 for "Named entity recognition in chat dialogues for customer relationship management systems" (California, Nevada Inventors)

ALEXANDRIA, Va., Feb. 19 -- United States Patent no. 12,229,510, issued on Feb. 18, was assigned to PAYPAL INC. (San Jose, Calif.).

"Named entity recognition in chat dialogues for customer relationship management systems" was invented by Nikita Alekseyevich Lukyanenko (San Jose, Calif.) and Alexander Shvid (Las Vegas).

According to the abstract* released by the U.S. Patent & Trademark Office: "There are provided systems and methods for named entity recognition in chat dialogues for customer relationship management systems. A service provider, such as an electronic transaction processor for digital transactions, may provide live chat service channels for assistance through live agents and chatbot services. When interacting with these chann...