US Patent Issued to Outbound AI on July 1 for "Systems and methods for the asynchronous detection of on hold time in multi-channel calls" (California, Washington Inventors)

ALEXANDRIA, Va., July 3 -- United States Patent no. 12,348,674, issued on July 1, was assigned to Outbound AI Inc. (Seattle).

"Systems and methods for the asynchronous detection of on hold time in multi-channel calls" was invented by Ronen Reouveni (San Diego), Jonathan Wiggs (Seattle) and Robert Piro (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, devices, and methods for more effectively and accurately determining when a participant in a call or similar form of communications session that has placed their channel into an on-hold state ends the on-hold state, and the call or communication session returns to an active mode. In some embodiments, an on-hold state may be indicated by the playin...