US Patent Issued to Oracle International on July 29 for "Routing system and method with integrated data systems for call centers" (Indian Inventors)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,375,608, issued on July 29, was assigned to Oracle International Corp. (Redwood Shores, Calif.).

"Routing system and method with integrated data systems for call centers" was invented by Prateek Pramod Katageri (Bengaluru, India), Madalasa Venkataraman (Bengaluru, India), Ramanujan Govindarajan (Bengaluru, India) and Vamsi Krishna Kumbha (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, methods, and other embodiments associated with an integrated data system that recommends next best agents for call centers are described. In one embodiment, a method includes a customer interaction associated with an issue and a customer ID, queryin...