ALEXANDRIA, Va., June 25 -- United States Patent no. 12,341,732, issued on June 24, was assigned to Optum Technology Inc. (Eden Prairie, Minn.).
"Ranking chatbot profiles" was invented by Rahul Dutta (Bangalore, India), Amit Krishna (Bangalore, India), Love Hasija (Sonepat, India) and Atul Kumar (Bangalore, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A computing system initializes a score for each chatbot profile of a plurality of chatbot profiles. The chatbot profiles correspond to different personas. For each chatbot profile, the computing system collects biometric response data for a user while the user has an interaction session with the chatbot profile. The computing system updates the score fo...