US Patent Issued to Optum on April 29 for "Computer systems and computer-based methods for automated caller intent prediction" (Indian, American Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,288,552, issued on April 29, was assigned to Optum Inc. (Minnetonka, Minn.).

"Computer systems and computer-based methods for automated caller intent prediction" was invented by Vivedha Elango (Chennai, India), Soundararajan Dhakshinamoorthy (Chennai, India), Srividya Thyagarajan (Chennai, India), Ninad D. Sathaye (Bangalore, India), Gregory J. Boss (Saginaw, Mich.) and Santhosh Kumar Gopynadhan (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "An automated system and corresponding method is configured to predict a call duration of a customer service interaction between a caller and a customer-service agent of a call center, based at least i...