US Patent Issued to Optum on April 29 for "Computer systems and computer-based methods for automated callback scheduling utilizing call duration prediction" (Indian, American Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,288,194, issued on April 29, was assigned to Optum Inc. (Minnetonka, Minn.).

"Computer systems and computer-based methods for automated callback scheduling utilizing call duration prediction" was invented by Vivedha Elango (Chennai, India), Soundararajan Dhakshinamoorthy (Chennai, India), Srividya Thyagarajan (Chennai, India), Ninad D. Sathaye (Bangalore, India), Gregory J. Boss (Saginaw, Mich.) and Santhosh Kumar Gopynadhan (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "To schedule a future interaction between a caller and a call-center, a management computing system associated with the call center is configured to determine an estimated...