US Patent Issued to Open Text on July 22 for "Data processing systems and methods for controlling an automated survey system" (Texas Inventors)

ALEXANDRIA, Va., July 23 -- United States Patent no. 12,367,506, issued on July 22, was assigned to Open Text Corp. (Waterloo, Canada).

"Data processing systems and methods for controlling an automated survey system" was invented by Lorne Edward Wood (McKinney, Texas) and Steven John Graff (Grapevine, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Embodiments as disclosed provide data processing systems and methods for controlling an automated survey system. One embodiment comprises: a processor; a data store storing a plurality of transactions thereon, each transaction comprising transaction metadata and a voice session recording of an inbound call, the transaction metadata for each transaction compri...