US Patent Issued to OPEN TEXT on April 8 for "Systems and methods for multi-channel customer communications content recommender" (Kentucky Inventor)

ALEXANDRIA, Va., April 9 -- United States Patent no. 12,271,852, issued on April 8, was assigned to OPEN TEXT SA ULC (Halifax, Canada).

"Systems and methods for multi-channel customer communications content recommender" was invented by Byron Steven Pruitt (Lexington, Ky.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Interaction events collected across disparate customer communication channels of an enterprise are processed to generate an encoded unique content item identifier for each content item referenced in an interaction event such that the content item is resolvable to a location in a content repository. A training data set is built using the interaction events thus processed and a multi-channel conte...