US Patent Issued to OPEN TEXT HOLDINGS on March 11 for "Systems and methods for identifying conversation roles" (Texas Inventors)

ALEXANDRIA, Va., March 12 -- United States Patent no. 12,249,334, issued on March 11, was assigned to OPEN TEXT HOLDINGS INC. (Menlo Park, Calif.).

"Systems and methods for identifying conversation roles" was invented by Steven John Graff (Grapevine, Texas), Sayeed Khawja Mohammed (Plano, Texas) and Devanshu D. Sheth (Dallas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A text mining engine running on an artificial platform is trained to perform conversation role identification, semantic analysis, summarization, language detection, etc. The text mining engine analyzes words in a transcript that represent unique characteristics of a conversation and, based on the unique characteristics and utilizing classifi...