ALEXANDRIA, Va., June 19 -- United States Patent no. 12,333,473, issued on June 17, was assigned to Observe.AI Inc. (Redwood City, Calif.).
"Automatic evaluation of recorded interactions" was invented by Jithendra Vepa (Bangalore, India), Jason Turpin (San Francisco), Ayush Kumar (Ranchi, India), Amrit Dhaliwal (San Francisco) and Akshay Kalyani Kore (Bangalore, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "Automatic evaluation of recorded interactions is disclosed, including: detecting a plurality of signals in an interaction; combining at least a subset of the plurality of signals using a prescribed set of operators into a combined signal; and determining whether an event criterion has been met with...