ALEXANDRIA, Va., June 19 -- United States Patent no. 12,335,224, issued on June 17, was assigned to NIKE Inc. (Beaverton, Ore.).
"Electronic system and method for providing customer service" was invented by Dan Keller (Banks, Ore.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method for providing customer service includes electronically receiving an inquiry from a user via a messaging engine; analyzing the inquiry to determine an inquiry parameter selected from the group consisting of a complexity of the inquiry, a number of outstanding inquiries, and an urgency of the inquiry; adjusting a reward amount based on the inquiry parameter, wherein the reward amount increases as the complexity, number of outsta...