US Patent Issued to NICE on Oct. 28 for "Call complexity computation using identified topics and topic changes" (Georgia Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,457,292, issued on Oct. 28, was assigned to NICE LTD. (Ra'anana, Israel).

"Call complexity computation using identified topics and topic changes" was invented by Lester Wilhelm II (Atlanta), Jordan Leigh Conrad (Bethlehem, Ga.) and Jan-Henrik Saily De La Pena (Atlanta).

According to the abstract* released by the U.S. Patent & Trademark Office: "An event prioritization system and methods are provided that are configured to dynamically compute call complexity for voice data calls using topics identified from call transcripts. The system includes a processor and a computer readable medium operably coupled thereto, the computer readable medium comprising a plurality of instructions store...