US Patent Issued to NICE on Nov. 11 for "System and method for playing a personalized voice recording with a status update to follow-up customer on an inbound call in a contact center" (American, Indian Inventors)

Posted On: 2025-11-11

ALEXANDRIA, Va., Nov. 11 -- United States Patent no. 12,470,659, issued on Nov. 11, was assigned to NICE LTD. (Ra'anana, Israel).

"System and method for playing a personalized voice recording with a status update to follow-up customer on an inbound call in a contact center" was invented by Sudarshan Kannan (Pune, India) and Sean Purdy (Knoxville, Tenn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer-implemented method for playing a personalized voice recording with a status update to follow-up customer on an inbound call in a contact center. The computer-implemented method includes marking one or more open tickets as predicted for follow-up inbound call and predicted date and time for the follow-up...

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US Patent Issued to NICE on Nov. 11 for "System and method for playing a personalized voice recording with a status update to follow-up customer on an inbound call in a contact center" (American, Indian Inventors)