US Patent Issued to NICE on Nov. 11 for "Method for identifying contact reason of a business process discovered by a desktop analytics tool" (Israeli Inventors)

ALEXANDRIA, Va., Nov. 11 -- United States Patent no. 12,470,658, issued on Nov. 11, was assigned to NICE LTD. (Ra'anana, Israel).

"Method for identifying contact reason of a business process discovered by a desktop analytics tool" was invented by Tal Greenberg (Bat-Hefer, Israel), Simone Mimun (Givath Shmuel, Israel) and Eran Roseberg (Hogla, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-method for identifying a contact-reason of a business-process that has been discovered by a desktop-analytics-tool. The computerized-method includes: (i) retrieving a random-sample of a preconfigured number of instances of a discovered-routine from the routines-datastore; (ii) for each instance in the ...