US Patent Issued to NICE on Jan. 27 for "Systems and methods for detecting stress using artificial intelligence" (Israeli Inventor)

ALEXANDRIA, Va., Jan. 28 -- United States Patent no. 12,536,381, issued on Jan. 27, was assigned to NICE LTD. (Ra'anana, Israel).

"Systems and methods for detecting stress using artificial intelligence" was invented by Tal Haguel (Petah Tikva, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "Stress detection systems and methods, and non-transitory computer readable media, include building a library including previously identified stressful sentences and stressful phrases; receiving, by a trained neural network model, the library; receiving, by the trained neural network model, a text interaction between a customer and an agent; calculating, by the trained neural network model, a cosine similarity score ...