US Patent Issued to NICE on Feb. 25 for "System and method for predicting service metrics using historical data" (Israeli Inventors)

ALEXANDRIA, Va., Feb. 26 -- United States Patent no. 12,236,375, issued on Feb. 25, was assigned to NICE LTD. (Ra'anana, Israel).

"System and method for predicting service metrics using historical data" was invented by Noam Kaplan (Tel Aviv, Israel) and Gennaldi Lembersky (Ra'anana, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for allocating resources for a plurality of time intervals, including: receiving a forecasted workload and at least one required service metric value; applying a search algorithm to identify an initial allocation assignment; inputting the assignment to a machine learning algorithm, the machine learning algorithm trained on historic data of past intervals; predicting a...