US Patent Issued to NICE on April 29 for "System and method to prioritize and resume disconnected customer interactions" (Indian Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,289,428, issued on April 29, was assigned to NICE LTD. (Ra'anana, Israel).

"System and method to prioritize and resume disconnected customer interactions" was invented by Bhupendra Pandey (Pune, India), Dhanendra Singh (Pune, India), Rajesh Katkar (Pune, India) and Salil Dhawan (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system automatically prioritizes and resumes disconnected customer interactions. The system includes a processor to perform operations that include: receiving a list of disconnected customer interactions, including their metadata; using a prioritization module and the metadata, assigning a priority score to each disconn...