US Patent Issued to NICE on April 29 for "System and method of efficient selection of evaluation form" (Indian, American, Indonesian Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,289,427, issued on April 29, was assigned to NICE LTD. (Ra'anana, Israel).

"System and method of efficient selection of evaluation form" was invented by Rahul Vyas (Rajasthan, India), Pankul Gupta (Tarntaran, Indonesia), Mayur Bhalke (Pune, India) and LeAnn Hopkins (Lake Worth/Wellington, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Agent evaluation systems and methods, and non-transitory computer readable media, include receiving a recorded interaction between a customer and a contact center agent; retrieving or determining an interaction divergence range for each of a plurality of interaction parameters for the recorded interaction; calculating ...