US Patent Issued to Nice on April 22 for "System and method for detecting agent sharing credentials" (California, North Carolina, Georgia Inventors)

ALEXANDRIA, Va., June 6 -- United States Patent no. 12,282,533, issued on April 22, was assigned to Nice Ltd. (Ra'anana, Israel).

"System and method for detecting agent sharing credentials" was invented by Maria Michaela Kunin (San Rafael, Calif.), Cijo Mathew (Alpharetta, Ga.) and Jesse Goldblatt (Asheville, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized system and method may detect potentially fraudulent events where agent access credentials are used by an unauthorized party, based on calculations, comparisons, and analyses performed using recorded audio data, and execute corrective actions based on calculated results. A computerized system including a processor or a plurality of proces...