US Patent Issued to Nextiva on April 15 for "System and method of real-time wiki knowledge resources" (Arizona Inventors)

ALEXANDRIA, Va., June 5 -- United States Patent no. 12,278,930, issued on April 15, was assigned to Nextiva Inc. (Scottsdale, Ariz.).

"System and method of real-time wiki knowledge resources" was invented by Tomas Gorny (Scottsdale, Ariz.) and Dallas Barabasz-Lynn (Gilbert, Ariz.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method are disclosed for recommending a resource to a customer service representative that includes one or more databases that store data describing electronic communication between one or more customer system communication devices and one or more service center communication devices. Embodiments further include a computer coupled with one or more databases and configured t...