ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,451,133, issued on Oct. 21, was assigned to NCR Voyix Corp. (Atlanta).
"Voice-based menu personalization" was invented by Jodessiah Sumpter (Alpharetta, Ga.), Christian McDaniel (Atlanta), Kendall Marie Rose (Canton, Mich.) and Shaundell D. Thompson (Loganville, Ga.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A natural-language voice chatbot engages a consumer in a voice dialogue. The chatbot is customized for engaging the specific consumer based on features and characteristics of that specific consumer's speech and a lexicon associated with terms, words, and commands for item ordering. The consumer can perform voice queries for specific items and/or...