US Patent Issued to Morgan Stanley Services Group on April 29 for "Systems and methods for querying user configurations of computer systems to aid self-service troubleshooting and system operation diagnostics" (British, American Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,289,302, issued on April 29, was assigned to Morgan Stanley Services Group Inc. (New York).

"Systems and methods for querying user configurations of computer systems to aid self-service troubleshooting and system operation diagnostics" was invented by Mark Cole (Jersey City, N.J.) and Lee Reynolds (London).

According to the abstract* released by the U.S. Patent & Trademark Office: "Computer-implemented systems and methods provide a better support experience and resolve user configuration issues for firm platforms more quickly. The systems and methods use automated tools that query a selected firm platform for real time data that allows anyone to obtain an up-to-date view of a user's d...