US Patent Issued to MITEL NETWORKS on Oct. 14 for "System and method for enhancing the phone call experience using analyzed communication artifacts for emotional state detection" (Indian, Canadian Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,443,666, issued on Oct. 14, was assigned to MITEL NETWORKS Corp. (Kanata, Canada).

"System and method for enhancing the phone call experience using analyzed communication artifacts for emotional state detection" was invented by Shiva HN (Karnataka, India), Tejas Kanduri Aswathanarayana Murthy (Karnataka, India) and Logendra Naidoo (Ottawa).

According to the abstract* released by the U.S. Patent & Trademark Office: "An electronic communication method for audio and/or video call sentiment analysis includes receiving, by a second electronic communication system associated with a second user (e.g., the call receiver), an audio and/or video call request from a first electronic communicati...