US Patent Issued to Mitel Networks on Aug. 5 for "Customer request routing system based on customers and agents" (Canadian Inventors)

ALEXANDRIA, Va., Aug. 6 -- United States Patent no. 12,381,981, issued on Aug. 5, was assigned to Mitel Networks Corp. (Kanata, Canada).

"Customer request routing system based on customers and agents" was invented by Jonathan Braganza (Ottawa), Kevin Lee (Kanata, Canada) and Logendra Naidoo (Ottawa).

According to the abstract* released by the U.S. Patent & Trademark Office: "A customer contact center system configured to utilize analysis to match a customer with an agent, the contact center system comprising a contact center, a request handler electronically connectable to one or more customer devices and configured to handle customer requests sent to the contact center routing system; and a customer footprint updater in communication wit...