ALEXANDRIA, Va., June 17 -- United States Patent no. 12,314,990, issued on May 27, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).
"Ambient listening system for sales assistance" was invented by Abhishek Rohatgi (Quebec, Canada), Eduardo Olvera (Phoenix), Dinesh Samtani (Mississauga, Canada), Manpreet Singh (Laval, Canada) and Manar Alazma (Lexington, Mass.).
According to the abstract* released by the U.S. Patent & Trademark Office: "An ambient listening system, includes: an ambient device configure to listen to a conversation between a customer and a sales agent regarding at least one of a desired service and a desired product, and generate an audio stream of the conversation and a unique identifier for the customer;...