ALEXANDRIA, Va., July 16 -- United States Patent no. 12,363,224, issued on July 15, was assigned to MICROSOFT TECHNOLOGY LICENSING LLC (Redmond, Wash.).
"Voice bot for service providers" was invented by Mustafa Kasap (Kirkland, Wash.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A device is configured to communicate on a mobile communications network. An incoming call is received, and it is determined that the incoming call meets a predetermined criteria indicating a probable source of the incoming call. On a display of the device, an option is rendered for answering the incoming call with a generated voice response in lieu of a voice of a user of the device. Text options for generating a voice response are...