US Patent Issued to LIVEPERSON on Oct. 14 for "Systems, media, and methods for automated response to queries made by interactive electronic chat" (Texas Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,444,003, issued on Oct. 14, was assigned to LIVEPERSON INC. (New York).

"Systems, media, and methods for automated response to queries made by interactive electronic chat" was invented by Andrew Thomas Busey (Austin, Texas), Anthony Dan Chen (Austin, Texas), Isao Uchida Jonas (Austin, Texas), Douglas James Daniels Jr. (Austin, Texas) and Benjamin Edward Lamm (Dallas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human r...