US Patent Issued to LIVEPERSON on May 13 for "Systems and methods for transferring messaging to automation" (Washington, California Inventors)

ALEXANDRIA, Va., June 12 -- United States Patent no. 12,301,520, issued on May 13, was assigned to LIVEPERSON INC. (New York).

"Systems and methods for transferring messaging to automation" was invented by Joe Bradley (Seattle), Alan Gilchrest (Bellevue, Wash.), Ravikiran Chittari (Cupertino, Calif.) and Bodhi Deb (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected ty...