US Patent Issued to LIVEPERSON on March 25 for "Automated decisioning based on predicted user intent" (New York, California Inventors)

ALEXANDRIA, Va., March 26 -- United States Patent no. 12,260,387, issued on March 25, was assigned to LIVEPERSON INC. (New York).

"Automated decisioning based on predicted user intent" was invented by Angelo D'Alessandro (Studio City, Calif.) and Brian Haley (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for automated account interaction receives historical information associated with an account corresponding to a user. The historical information identifies a transaction involving the account. The system uses one or more trained machine learning models to identify an intent for the transaction at least in part by inputting the historical information to the trained machine learning models. ...