US Patent Issued to LIVEPERSON on March 18 for "Targeted generative AI from merged communication transcripts" (Colorado Inventor)

ALEXANDRIA, Va., March 19 -- United States Patent no. 12,254,880, issued on March 18, was assigned to LIVEPERSON INC. (New York).

"Targeted generative AI from merged communication transcripts" was invented by Amit Mishra (Broomfield, Colo.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure relates generally to systems, methods, instructions, and other aspects describing automated transcription and associated script generation. In one aspect, a method includes facilitating a voice bot segment of a two-way communication session, where the voice bot segment is between a customer device and a non-human bot agent, and transfer of the session to a human agent device as part of a human voice segm...