US Patent Issued to LIVEPERSON on March 11 for "Alternate communication options during communication delay" (New York Inventor)

ALEXANDRIA, Va., March 12 -- United States Patent no. 12,250,343, issued on March 11, was assigned to LIVEPERSON INC. (New York).

"Alternate communication options during communication delay" was invented by Manoj Kithany (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and techniques are described herein for providing alternate options to a voice caller to record a message rather than be placed on or remain on hold. For example, a process may include: receiving a voice call; determining that no appropriate agent device of a plurality of agent devices are currently available to service the voice call; determining that a trigger condition is met, wherein the trigger condition determines whether...