US Patent Issued to LIVEPERSON on July 29 for "Automated systems for communications analysis according to recording restrictions" (California Inventor)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,375,605, issued on July 29, was assigned to LIVEPERSON INC. (New York).

"Automated systems for communications analysis according to recording restrictions" was invented by Bruce Ramsay (Novato, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed embodiments provide a framework for automatically establishing recording parameters according to specified recording restrictions and generating analytics corresponding to communications recorded subject to the recording restrictions. During a communications session between a user and an agent, a system can identify any recording restrictions corresponding to user communications exchanged during the ...