ALEXANDRIA, Va., July 16 -- United States Patent no. 12,361,423, issued on July 15, was assigned to LIVEPERSON INC. (New York).
"Request processing via rich messaging systems" was invented by Marc F. Hayes Jr. (Atlanta).
According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed embodiments provide a framework to enable rich messaging via offline channels to obtain payments for completion of business transactions. In response to a request to obtain information associated with a customer to support a transaction performed via a communications session, a messaging platform transmits a request to a computing device associated with the customer to obtain authorization for the information. In response to obtaining th...