US Patent Issued to LIVEPERSON on Dec. 23 for "Systems and methods for communication system intent analysis" (Wisconsin, Washington, Massachusetts Inventors)

ALEXANDRIA, Va., Dec. 23 -- United States Patent no. 12,505,289, issued on Dec. 23, was assigned to LIVEPERSON INC. (New York).

"Systems and methods for communication system intent analysis" was invented by Matthew Dunn (Arlington, Mass.), Joe Bradley (Seattle, Wis.) and Laura Onu (Redmond, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication."

The patent was filed on Feb. 1,...