US Patent Issued to JPMORGAN CHASE BANK on Oct. 21 for "System and method for dynamic automated work assignment" (Florida Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,450,538, issued on Oct. 21, was assigned to JPMORGAN CHASE BANK N.A. (New York).

"System and method for dynamic automated work assignment" was invented by Jonathan Alfonso (Tampa, Fla.) and Susheel Bonthala (Valrico, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and system for performing automated work assignment are disclosed. The method includes storing information of a case and operator, determining a requirement and restriction of the case, and determining, using a machine learning algorithm, availability of operator candidates matching the requirement and the restriction of the case. The method further includes assigning the case to ...