US Patent Issued to JPMORGAN CHASE BANK on July 1 for "Method and system for persisting a conversation across multiple communication channels" (British Inventors)

ALEXANDRIA, Va., July 3 -- United States Patent no. 12,347,436, issued on July 1, was assigned to JPMORGAN CHASE BANK N.A. (New York).

"Method and system for persisting a conversation across multiple communication channels" was invented by Andrew Gillard (Bournemouth, Great Britain) and Katie Bagley (London).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and a system for persisting a human-machine conversation across multiple communication channels so as to facilitate continuity of the conversation regardless of which mode of communication is being utilized at any particular moment are provided. The method includes: receiving, from a user via a first channel, a first communication; transmitting, to t...