US Patent Issued to JPMORGAN CHASE BANK on Jan. 28 for "Method and system for providing a virtual assistant for technical support" (Indian Inventors)

ALEXANDRIA, Va., Jan. 29 -- United States Patent no. 12,210,519, issued on Jan. 28, was assigned to JPMORGAN CHASE BANK N.A. (New York).

"Method and system for providing a virtual assistant for technical support" was invented by Parankush Chunchu (Hyderabad, India), Shubhrangam Malaviya (Noida, India) and Samdeep Nayak (Bangalore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and a system for providing a natural language processing based virtual assistant for a technical support are disclosed. The method includes receiving at least one query from at least one entity. Next, the method includes analyzing the at least one query. Next, the method includes retrieving, from a database, a plurality ...