US Patent Issued to ISBEI on Oct. 14 for "Method, system, and article of manufacture for benchmarking pairing strategies in contact center system" (Pakistani Inventor)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,445,558, issued on Oct. 14, was assigned to ISBEI LTD. (Grand Cayman, Cayman Islands).

"Method, system, and article of manufacture for benchmarking pairing strategies in contact center system" was invented by Yasir Zamir Ahmad (Islamabad).

According to the abstract* released by the U.S. Patent & Trademark Office: "Provided are techniques at least two pairing strategies in a contact center system, involving a method, a system and an article of manufacture. The method of present disclosure includes: assigning sequence numbers to a series of events; initiating a first pairing strategy based on the sequence numbers; ending the first pairing strategy based on the sequence numbers; initiat...