ALEXANDRIA, Va., Nov. 11 -- United States Patent no. 12,469,596, issued on Nov. 11, was assigned to Intuitive Surgical Operations Inc. (Sunnyvale, Calif.).
"Method and system for coordinating user assistance" was invented by Govinda Payyavula (Sunnyvale, Calif.) and Simon P. DiMaio (San Carlos, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A coordination system for coordinating remote assistance of a medical system involves a support agent executed by a computer processor. The support agent is configured to receive a first support request submitted by a user of the medical system, and identify a support person to respond to the first support request from a multitude of support persons by applying a s...