ALEXANDRIA, Va., Feb. 5 -- United States Patent no. 12,217,012, issued on Feb. 4, was assigned to Intuit Inc. (Mountain View, Calif.).
"Classifying feedback from transcripts" was invented by Nitzan Gado (Petah Tikva, Israel), Adi Shalev (Hertzliya, Israel), Talia Tron (Petah Tikva, Israel), Noa Haas (Petah Tikva, Israel), Oren Dar (Petah Tikva, Israel) and Rami Cohen (Petah Tikva, Israel).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method classifies feedback from transcripts. The method includes receiving an utterance from a transcript from a communication session and processing the utterance with a classifier model to identify a topic label for the utterance. The classifier model is trained to identify ...