ALEXANDRIA, Va., June 12 -- United States Patent no. 12,301,755, issued on May 13, was assigned to Intrado Life & Safety Inc. (Longmont, Colo.).
"Mitigating disturbances at a call center" was invented by Mario Manzanillo (Dollard-Des-Ormeaux, Canada).
According to the abstract* released by the U.S. Patent & Trademark Office: "An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority."
The patent was filed on Oct. 31, 202...