US Patent Issued to Intradiem on Oct. 14 for "Systems and methods for modifying contact center queue assignments" (Florida, Georgia, Texas Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,445,559, issued on Oct. 14, was assigned to Intradiem Inc. (Marietta, Ga.).

"Systems and methods for modifying contact center queue assignments" was invented by Matthew Grady McConnell (Atlantic Beach, Fla.), Theodore Lango (Fort Lauderdale, Fla.), Kevin Wilson (Bradenton, Fla.), Michael Carl Jarus (Danielsville, Ga.), Harper Flores (Cleveland, Texas), Christopher Powell Busbee (Marietta, Ga.), Ernest Foster (Roswell, Ga.) and Naveen Thilagan (Atlanta).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method, system, and article of manufacture for modifying a queue assignment for a contact center are provided. At least one computing device determines, by ...