US Patent Issued to International Business Machines on Sept. 23 for "Omnichannel virtual assistant using artificial intelligence" (American, Canadian Inventors)

ALEXANDRIA, Va., Sept. 23 -- United States Patent no. 12,423,341, issued on Sept. 23, was assigned to International Business Machines Corp. (Armonk, N.Y.).

"Omnichannel virtual assistant using artificial intelligence" was invented by Janki Vora (Lewisville, Texas), Mathews Thomas (Flower Mound, Texas), Tassanee Kraipon Supakkul (Tarrant, Texas), Utpal Mangla (Toronto) and Steven Layne Canepa (Woodland Hills, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Provided is a method for generating a personalized response to a user query. An omnichannel assistant receives a query from a user. The query is parsed to identify a user request. A user profile of the user is analyzed to determine one or more sources...