ALEXANDRIA, Va., June 16 -- United States Patent no. 12,306,741, issued on May 20, was assigned to International Business Machines Corp. (Armonk, N.Y.).
"Adjusting chat bot design based on matched escalation logs" was invented by Ella Rabinovich (Haifa, Israel), David Boaz (Bahan, Israel), Inbal Ronen (Haifa, Israel), Ofer Lavi (Tel Aviv, Israel), David Amid (Modiin, Israel), Segev Shlomov (Haifa, Israel) and Ateret Anaby-Tavor (Givat Ada, Israel).
According to the abstract* released by the U.S. Patent & Trademark Office: "An example system includes a processor to receive a bot design and escalation logs associated with a chat bot configured based on the bot design. The processor can compute a similarity score between each of a number of ...