US Patent Issued to International Business Machines on April 8 for "Automated system for customer support" (Irish, Japanese Inventors)

ALEXANDRIA, Va., April 9 -- United States Patent no. 12,271,908, issued on April 8, was assigned to International Business Machines Corp. (Armonk, N.Y.).

"Automated system for customer support" was invented by Radu Marinescu (Dublin), Akihiro Kishimoto (Setagaya, Japan) and Yufang Hou (Dublin).

According to the abstract* released by the U.S. Patent & Trademark Office: "In an approach for building an automated customer support system, a processor receives a set of sentences extracted from a natural language conversation occurring between an IT support system and a user. A processor extracts an initial state and a goal state from the set of sentences using a Natural Language Classifier. A processor extracts one or more actions from the set ...