US Patent Issued to INTERNATIONAL BUSINESS MACHINES on April 15 for "Adaptively serving hold content during an automated communication session" (American, Israeli Inventors)

ALEXANDRIA, Va., June 5 -- United States Patent no. 12,278,870, issued on April 15, was assigned to INTERNATIONAL BUSINESS MACHINES Corp. (Armonk, N.Y.).

"Adaptively serving hold content during an automated communication session" was invented by Collin James Murray (Lynnfield, Mass.), David Amid (Modiin, Israel), Anna Guri (Durham, N.C.) and Jose Francisco Martinez-Rivera (Chapel Hill, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer product and methodology is contemplated for adaptively serving hold content during an automated communication session. This includes training a machine learning model with a set of training data that includes a feature of hold duration times during historical autom...